About

About

Enterprise‑grade, SME‑friendly

We’ve supported UK SMEs for over 16 years with a calm, proactive and plain‑English approach to IT.

Certified experts

Microsoft, Cisco, CompTIA
FTSE100/250 & Fortune 500 experience
Kaseya & Microsoft toolsets

How we’re different

Engineer‑direct support
Security by default
vCIO alignment & clear budgets

Recognition

High CSAT, rapid resolution
2024 Small Business IT Specialists of the Year (West Midlands)
Trusted across regulated sectors

The People Behind Our Success

Get to know the professionals who lead, support, and inspire our work every day. Their experience, integrity, and client-first approach ensure we deliver dependable, high-quality solutions you can trust.

Karl Wood

Chief Executive Officer

With more than two decades of leadership in technology and risk management, Karl brings deep expertise in driving innovation, resilience, and operational excellence across global organisations. His career spans FTSE 100, FTSE 250, and Fortune 500 companies, where he has successfully led complex transformation and governance initiatives

As a serial entrepreneur, Karl has founded and scaled multiple award-winning ventures in technology, cybersecurity, regulatory compliance, and mental health — each dedicated to improving organisational performance and wellbeing. His work now extends across five continents, uniting strategic insight with a passion for building purpose-driven, high-integrity businesses.

Jack Harris

Chief Information Officer

Jack’s journey with the company began 13 years ago as a 17-year-old apprentice — a testament to his dedication, curiosity, and commitment to growth. Over the years, he has developed into a seasoned technology leader, bringing deep expertise in supporting and empowering SME clients across diverse industries.

Holding CompTIA and Microsoft certifications across multiple disciplines, Jack combines technical excellence with strategic insight. As the vital link between vision and delivery, he ensures that operations run seamlessly, clients receive exceptional service, and teams work in harmony toward shared goals.

Thomas Crow

Chief Information Security Officer

With over seven years of experience in cybersecurity and compliance, Tom has built a reputation for delivering complex, high-impact projects with precision and integrity. His portfolio includes leading major initiatives for FTSE 100 organisations and the UK Ministry of Defence, demonstrating his ability to operate effectively in highly regulated and mission-critical environments.

Combining technical expertise with strategic oversight, Tom ensures that security, governance, and compliance frameworks not only meet but exceed industry and regulatory standards. His leadership underpins the organisation’s commitment to safeguarding client data, strengthening resilience, and maintaining trust across every engagement.

Jack Powell

IT Support Specialist

As the lead on our helpdesk, Jack is the first point of contact for our clients — ensuring every query is handled swiftly, effectively, and with genuine care. His role is pivotal in maintaining smooth day-to-day operations, providing frontline technical support, and coordinating the escalation of complex or cyber-related incidents to the wider team.

With extensive experience supporting SME clients and formal training through CompTIA and Microsoft certifications, Jack delivers reliable, solutions-focused assistance that embodies our commitment to exceptional service and client satisfaction.

Laura Smith

Business Operations Manager

With an extensive background in small business finance, Laura ensures the seamless coordination of our financial, HR, and administrative functions. She manages budgeting, financial planning, and operational support, helping to align people, process, and performance across the organisation.

Laura also contributes to marketing initiatives and team communications, bringing structure and balance to the business’s day-to-day operations. Her pragmatic and proactive approach ensures that every department is supported and every detail is managed with care.

Supporting Our Community

We’re proud to give back to the communities that support us. From local initiatives to charitable partnerships, we invest time, skills, and resources to make a positive impact where it matters most.

South Wye Police Boxing Academy

We champion youth development through sports. By backing the South Wye Police Boxing Academy, we empower young individuals to build discipline, confidence, and resilience.

Herefordshire Art for Veterans

Creativity heals, and we stand by our veterans. Our collaboration with Herefordshire Art for Veterans provides therapeutic art programs, fostering well-being and camaraderie among those who’ve served.

Dean Forest Kitchens

Simtech are proud to support Dean Forest Kitchens whose friendly team provide warm meals to those who need it. Freshly prepared and delivered directly to the table of those they support.

Ukrainian Fighters

Simtech raised funds to procure essential battlefield medical supplies, notably NATO standard first aid kits and combat tourniquets, vital tools for treating injuries sustained in conflict zones. Our contacts orchestrated safe and efficient transportation, bypassing obstacles posed by the ongoing conflict.

On arrival in the Ukraine, Simtech’s medical supplies were distributed directly to units on the front line.

Their identities have been hidden for safety reasons.

Rank Outsiders AFC

Sports unite us. We sponsor Rank Outsiders AFC, a grassroots football team located in Cinderford, Gloucestershire. Their dedication inspires us, and we’re proud to contribute to their success.

Our Promise to Those Who Serve

We are proud to uphold the Armed Forces Covenant, recognising the dedication of serving personnel, veterans, and their families — and ensuring they are treated with fairness, respect, and opportunity.

Proudly Supporting Those Who Serve

At Simtech, we proudly uphold the Armed Forces Covenant. Our commitment extends to those who selflessly serve our nation. We recognise the sacrifices made by our armed forces personnel and their families. By supporting this covenant, we pledge to provide fair treatment, employment opportunities, and unwavering support to veterans, reservists, and their loved ones.

It’s an honour to stand alongside these brave individuals, and we salute their dedication and service.

Veterans
Service Spouses and Partners
Commercial Support
Community Support

Work With Us

Be part of a team that values innovation, collaboration, and personal growth. Discover a career where your ideas and skills make a real difference.

Service Desk

We are looking for a dedicated and skilled Service Desk Team Member to join our Service Desk. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to providing exceptional service to our clients.

Key Responsibilities
Provide 1st line technical support and IT administrative support to end users. Deliver onsite technical assistance as needed. Handle tasks such as password resets, user account administration, hardware and software troubleshooting, connectivity issues, printer troubleshooting, software repair and reinstallation, software updates, email troubleshooting, and support for Microsoft 365, Azure, SharePoint, and Microsoft and Apple operating systems.

Certifications:
CompTIA A+
CompTIA Network+
Infrastructure Technician Level 3

Experience:
Minimum 2 years in an IT support role.