MANAGED IT SUPPORT FOR GROWING BUSINESSES
Your complete outsourced IT department
Simtech provides unlimited user support, Microsoft 365 administration, device management, cybersecurity, backup and ongoing IT guidance for businesses that need dependable technology without building an internal IT department.
Speak directly with our own Hereford-based support team. No outsourced helpdesk and no passing customers between anonymous call centres.
Fully managed IT support from £85 per supported user per month, subject to a minimum monthly service charge.
Get an IT Support Quote
Tell us a little about your organisation, your current support arrangement and what you would like to improve.
Trusted to support the technology businesses depend on
WHEN IT SUPPORT STOPS WORKING
Is your current IT support holding the business back?
Most organisations do not start searching for a new IT provider because everything is working well.
They make contact because employees are waiting too long for help, the current provider has stopped communicating, costs are increasing without an obvious improvement or nobody is taking clear responsibility for the company’s technology.
Poor Communication
You receive little advice, limited reporting and no clear explanation of what your provider is doing each month.
No Internal IT Department
Technology responsibilities are being handled informally by directors, office managers or employees whose main role is something else.
An Internal IT Employee Has Left
Important knowledge, access and responsibility may have left with them, creating an immediate operational gap.
The Business Has Outgrown Its Current Provider
The service that worked when the business was smaller may no longer provide the structure, security or accountability you need.
ONE TEAM. ONE MONTHLY SERVICE.
Everything your business needs from an IT department
Simtech becomes the team your employees contact when they need help and the partner responsible for the ongoing administration, protection and management of your technology.
We support users, maintain devices, administer Microsoft 365, monitor security tools, protect cloud data and help your leadership team make informed technology decisions.
You gain the capability of an internal IT department without the cost and complexity of recruiting, managing and retaining a complete in-house team.
Unlimited Remote IT Support
Your employees can contact Simtech by telephone or email during normal support hours whenever they need assistance.
Microsoft 365 Administration
We manage users, permissions, licences, starters, leavers and everyday Microsoft 365 administration.
Device Monitoring And Maintenance
Computers are monitored, maintained and patched to reduce avoidable faults and security risks.
Antivirus And Endpoint Protection
Managed antivirus and endpoint detection and response help protect supported devices against modern threats.
Microsoft 365 Backup
Your Microsoft 365 data is backed up using a separate SaaS backup service rather than relying solely on Microsoft’s standard retention controls.
User And Device Support
We assist employees with their accounts, applications, computers and other supported business technology.
Network And Wi-Fi Support
We help maintain and troubleshoot the networks and wireless services your employees rely on.
Supplier Liaison
We deal with relevant technology suppliers so your team does not have to coordinate multiple providers whenever something goes wrong.
IT And Cybersecurity Planning
Every managed customer receives a formal review with practical recommendations for the next stage of the business.
MANAGED IT PLANS
Choose the level of support your business needs
Both plans provide the same core managed-service foundation. The principal difference is whether on-site incident support is included within the monthly agreement.
Managed IT
per month
Remote-first managed IT support for businesses that want a complete support, Microsoft 365, security and administration service.
- Unlimited remote and telephone support
- Microsoft 365 administration
- New-starter and leaver administration
- User and device support
- Device monitoring
- Patch management
- Antivirus and endpoint detection and response
- Microsoft 365 SaaS backup
- Network and Wi-Fi support
- Technology-supplier liaison
- Annual IT and cybersecurity review
- Support delivered by Simtech’s own team
Available when required and charged separately.
Managed IT Complete
per month
Fully managed IT support with controlled on-site incident attendance included for businesses within the agreed service area.
- Everything included in Managed IT
- On-site engineering where Simtech determines that a covered incident cannot reasonably be resolved remotely
- Six-monthly IT and cybersecurity planning
- More active technology improvement planning
- Prioritised scheduling for on-site incidents
Controlled on-site attendance is included for qualifying covered incidents.
Prices shown are indicative and may vary according to user numbers, technical environment, location, risk profile and agreed service scope.
A SIMPLE SUPPORT EXPERIENCE
Help when your employees need it. Oversight when your business needs it.
Step 1
Contact Simtech
Employees contact our team by telephone or email during normal support hours.
Step 2
We investigate and resolve the issue
Most problems are resolved remotely by a member of the Simtech technical team.
Step 3
We attend site when necessary
Customers on Managed IT Complete receive on-site incident support where Simtech determines that remote resolution is not practical.
Step 4
We manage the wider environment
Behind the support desk, we monitor devices, administer Microsoft 365, maintain security tooling, oversee backups and manage agreed technology responsibilities.
Step 5
We help you plan ahead
Formal reviews identify risks, upcoming investments and practical improvements before they become urgent problems.
UNHAPPY WITH YOUR CURRENT IT COMPANY?
Switching IT provider does not need to be disruptive
Many businesses remain with an unsuitable IT provider because they are concerned that changing supplier will create downtime, lost information or conflict with the incumbent company.
Simtech manages the transition through a structured onboarding and handover process.
We establish what needs to be transferred, obtain the required administrative access, deploy our management and security tools and document the environment before taking responsibility for ongoing support.
SWITCHING REASONS
Businesses commonly approach Simtech because:
- Support has become too slow.
- Communication has deteriorated.
- Prices have increased without a clear improvement.
- Their current provider has become too large or impersonal.
- Important technology responsibilities are not being managed.
- They have outgrown informal or reactive support.
You do not need to notify your current provider before having an initial confidential conversation with Simtech.
PERSONAL SUPPORT. MEASURABLE DELIVERY.
A managed IT provider that knows your business
Simtech combines the capabilities of a managed IT provider with the accessibility of a small, experienced team.
Our customers are not passed between large call centres or outsourced support desks. They speak directly with the people responsible for supporting their technology.
Your Support Is Not Outsourced
Calls and support requests are handled by Simtech’s own team.
We Know The People We Support
Our scale allows us to understand each customer, their employees and the way their organisation works.
We Provide More Than Reactive Fixes
Support is combined with Microsoft 365 administration, monitoring, cybersecurity, backup and ongoing planning.
We Have Been Supporting Businesses Since 2009
Simtech has built long-standing customer relationships through service, recommendation and local reputation.
We Support Local And Remote Organisations
We provide remote managed services across England and Wales, with on-site coverage available across Herefordshire and surrounding areas.
SECURITY BUILT INTO MANAGED IT
IT support and cybersecurity should not be separate conversations
Every supported device and user creates potential risk.
That is why our managed IT plans combine day-to-day support with endpoint protection, monitoring, patching, Microsoft 365 backup and regular cybersecurity review.
For organisations with additional requirements, Simtech also provides dedicated cybersecurity services, Cyber Essentials support, Microsoft 365 security improvement and Fractional CISO leadership.
Cybersecurity Services
Practical security improvement, risk reviews and managed protection for growing businesses.
Cyber Essentials
Support preparing for and maintaining Cyber Essentials certification.
Backup And Disaster Recovery
Improve the protection and recoverability of business-critical systems and data.
Fractional CISO
Senior cybersecurity leadership without employing a full-time CISO.
EXPERIENCE ACROSS GROWING BUSINESSES
IT support shaped around how your organisation works
The technology may be similar, but the way it is used varies between industries.
Simtech works with organisations where reliable access, secure information and responsive employee support are commercially important.
Professional Services
Dependable IT support for client-facing organisations that need employees to remain productive and responsive.
Legal Firms
Secure user support, Microsoft 365 administration and device management for legal practices and solicitors.
Construction Companies
Support for office-based, remote and site-based employees using a mixture of devices and cloud services.
Financial Services
Managed IT and security support for organisations handling commercially sensitive and regulated information.
WHAT OUR CUSTOMERS SAY
Responsive support from people who understand the issue
FIVE-STAR QUALITY SERVICE
“Excellent, speedy service — truly 5 stars.”
Professional support, rapid resolutions and a consistently personal service from people who understand the issue.
“Excellent, speedy service — truly 5 stars. Jack was professional, quick to resolve my issue, and the whole experience was flawless.”
“Absolutely spot on — fast, professional and sorted without any fuss. Thanks again, Tom!”
“Jack couldn’t have done more — incredibly helpful, professional and solved everything quickly. Fantastic service.”
“Brilliant service as always — fast, professional and nothing to fault. Excellent support every time.”
“Everything was great — just 15 minutes from requesting support to having it fully resolved. Superb service. Cheers, Jack!”
“Top job as always — thanks Jack for getting me up and running so quickly.”
STRAIGHTFORWARD MANAGED IT PRICING
Predictable support costs without building an internal IT team
Managed IT support is priced per supported user, allowing the service to scale as your organisation changes.
Plans typically begin from £85 per user per month, subject to a minimum monthly service charge.
Microsoft 365 licences, new equipment, device deployment, projects and other separately defined services are itemised independently.
Managed IT
Per supported user per month.
Managed IT Complete
Per supported user per month.
Onboarding
Depending on users, devices, sites and the condition of the current environment.
Exact pricing is confirmed after a short discovery conversation covering your number of users, devices, locations, current support arrangement and service requirements.
COMMON QUESTIONS
Managed IT Support FAQs
What size of business does Simtech support?
Our managed IT service is designed primarily for organisations with approximately 10–75 employees.
We may also support smaller organisations where the service and commercial fit are appropriate. Co-managed and strategic services are available for larger organisations.
What does managed IT support include?
Our service includes unlimited remote and telephone support, Microsoft 365 administration, device monitoring, patch management, antivirus, endpoint detection and response, Microsoft 365 SaaS backup, starter and leaver administration, network support, supplier liaison and regular IT and cybersecurity planning.
Are Microsoft 365 licences included?
No. Microsoft 365 subscriptions are selected according to each user’s requirements and invoiced separately.
This means you only pay for the licences your organisation needs and allows pricing to remain transparent if Microsoft changes its charges.
Is on-site support included?
On-site support is included in Managed IT Complete when Simtech determines that a covered incident cannot reasonably be resolved remotely and the customer is within the agreed service area.
On-site attendance is separately chargeable under the standard Managed IT plan.
Projects, equipment deployment, office moves and planned installations are charged separately under both plans.
Where does Simtech provide support?
Remote managed IT support is available across England and Wales.
On-site services are primarily available across Herefordshire and surrounding areas, including parts of Gloucestershire, Worcestershire, Shropshire, the West Midlands and South Wales.
We also support selected international organisations through our remote service model.
How quickly will Simtech respond?
Managed-service customers receive a four-business-hour initial-response target.
Our actual average response during the latest reporting period was under one hour.
Will our employees speak directly with Simtech?
Yes. Support is delivered by Simtech’s own technical team and is not outsourced to an external helpdesk.
Can you help us change from another IT provider?
Yes. Simtech manages the onboarding and handover process, including access collection, technical discovery, documentation and deployment of our management and security tools.
How much does managed IT support cost?
Plans begin from £85 per supported user per month, subject to a minimum monthly service charge.
Exact pricing depends on the number of users, devices, sites and required service level.
Is there a setup fee?
Yes. Onboarding is charged separately and is normally based on the equivalent of one month’s managed-service fee.
Additional remediation or migration work is quoted separately where required.
LET’S DISCUSS YOUR IT SUPPORT
Find out whether Simtech is the right IT partner for your business
Tell us a little about your organisation, your current support arrangement and what you would like to improve.
A member of the Simtech team will contact you to discuss your requirements and provide a clear indication of the most suitable service and likely cost.