IT Support West Midlands

Enhance Your Productivity and Security with Professional IT Support Services

The trusted partner for your IT support West Midlands needs. We work with businesses of all sizes and industries, and tailor our services to suit your specific needs. Schedule a free consultation now and see how we can help you grow your business.

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West Midlands IT Support

IT Support Services West Midlands

Are you a business owner or manager who wants to take your IT to the next level? Do you want to save time, money, and hassle by outsourcing your IT needs to a reliable and professional team? If so, you have come to the right place. Simtech is a leading IT support west midlands services provider located in Herefordshire that specialise in serving small and medium-sized businesses with annual sales of between £1M and £5M.

Asset Management
Documentation Management
Infrastructure Monitoring
Managed Anti-Virus
Patch Management
Microsoft Office 365
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Managed IT Support Services West Midlands

We’re helping business owners across the west midlands to modernise IT and improve their IT security posture. Having the right IT support services can help your organisation thrive.

Application Rationalisation
Infrastructure Efficiency
Service Delivery Streamlining
End-user Compute Optimisation
Cost Reduction Strategies
Agility and Growth Focus
IT Support West Midlands

West Midlands IT support since 2009

Are you a business owner or manager who wants to take your IT and Cyber security to the next level? Do you want to save time, money, and hassle by outsourcing your IT needs to a reliable and professional team? If so, you’re in the right place.

Since founding in 2009, we’ve been delivering risk focused managed IT support services for businesses in West Midlands and across the UK for over 15 years. We specialise in serving small and medium-sized businesses with annual sales of between £1M and £5M.

Ready to take your IT support services to the next level?

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Why Simtech?

5 Star rated team

Don’t just take our word for it, our customers have given our IT support service a 5-star rating year on year.

Enterprise experience

Our team learnt its craft working with some of the world’s leading brands, bringing enterprise class knowledge from FTSE100 and Fortune500 to the SME market.

Trusted IT partner

Our team of highly experienced IT experts are always on hand to help, acting as your IT department and allowing you to free up time to focus on your business. We are committed to acting with a sense of urgency to ensure your issues are addressed quickly and efficiently.

Multiple industry experience

Benefit from our knowledge and experience to deliver IT across multiple industry sectors, including financial services, law firms and construction companies to name a few.

Risk focused approach

Our focus on managing digital risk allows your organisation to achieve and maintain IT governance more efficiently. We assess IT security maturity and provide a roadmap to address weaknesses.

Local presence

Enjoy the rewards of working with a leading IT partner local to West Midlands, with peace of mind that onsite support is readily available and located nearby when required.

What’s included in our West Midlands IT support?

Service desk

Our service desk delivers 1st and 2nd line support, with clear escalations and SLAs. Your staff can access our IT support via phone or email.

Onsite support

When issues cannot be resolved remotely our engineers provide on-site IT support, plus we can offer dedicated on-site resource if required.

24/7 remote monitoring

Identify and remediate potential issues before they become service affecting, moving you away from an inefficient and expensive break/fix scenario.

Risk management

Regular cyber attack risk assessments, risk analysis and reporting to secure your IT infrastructure and end users from threat actors.

Microsoft 365

Microsoft Office 365 productivity tools to help your business run efficiently. Desktop license of applications including Word, Excel, PowerPoint, Outlook.

Data backup

We provide you with a fully manage backup suite to protect your emails, documents and SharePoint sites, enabling you to recover should the worse happen.

West Midlands IT Support

How it works

We provide a fixed-priced IT support model. You pay one monthly fixed cost on a per user per month basis. This covers your IT, including all your devices, with support via phone, email and onsite.

We implement proactive monitoring to identify and address issues before they become service affecting for your staff, helping to avoid unnecessary downtime, keeping everyone productive.

Our team will conduct will complete a compliance GAP analysis and cyber security attack assessment to identify gaps and weaknesses and provide recommendations and roadmaps to remediate risk.

We provide each member of staff with access to Microsoft productivity tools, Word, Excel, PowerPoint and Outlook and professional business class email. Each member of staff will also benefit from data backup, ensuring user files and emails are protected and recoverable.

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OUTSOURCED IT SUPPORT SERVICES

The tools and expertise
to help you stay on track​​

Our team brings the knowhow and cutting-edge tools to deal with IT support issues,
to improve IT efficiency and increase your cyber security posture without the need to hire
internal staff. – Saving time and money.

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550+

ACTIVE USERS

3,900+

ITEMS MANAGED

98.37%

COMPLIANCE ADHERENCE SCORE

84%

TICKETS SORTED SAME DAY

West Midlands IT Services

Asset Management​

Is your IT hardware slow? do you have to keep resetting kit? It’s likely you have poor IT asset management. Our IT support services ensure that your IT assets are managed and kept up to date, we have end-of-serviceable life monitoring in place to ensure hardware is replaced proactively, keeping your business and its staff running efficiently. Good IT asset management helps you to comply with industry standards and regulations and helps aid your security posture. If you need IT support in west midlands contact our team today!

Hardware
Software
Warranties
Contracts
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Outsourced IT Support West Midlands

Simtech provide SMEs with a fully functioning IT department with a dedicated IT manager to oversee cyber security and coordinate IT support service delivery. Handling everything from end-user request to installations and preventative maintenance, to keep systems at optimum efficiencies.

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Expertise and Support: A managed IT provider brings specialised knowledge and experience. We handle everything from cybersecurity to system maintenance, ensuring your technology runs smoothly
Enhanced Security: Cyber threats are a significant concern. Managed providers implement robust security measures, safeguarding your data and minimising risks.
Scalability: As your business grows, your IT needs evolve. Our Managed services can scale seamlessly, adapting to your requirements.
West Midlands IT Support Services

Documentation Management​

We create, store, organise and access your IT documentation in a secure and convenient way. Having standardised IT support service documentation boosts productivity and reduces errors.

Policy Documentation
IT Procedures
Self Help Guidance
Compliance
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Trusted by hundreds of business owners around the UK

We’ve helped small business owners around the country to facilitate growth, standardise business IT operations, improve security and achieve cyber essentials certification through our outsourced IT support services.

See what our clients have to say…

Have gone above and beyond to assist

“We’ve always found the team at Simtech to be friendly and understanding to our needs. On multiple occasions they have gone above and beyond to assist our organisation.”

Chief Executive Officer

Lendology CIC

Immediately impressed with the response

“We first engaged Simtech through a collaboration with our own internal IT department to assist in resolving an ongoing remote access issue. We were immediately impressed with the response and level of knowledge demonstrated by Simtech and went on to use their services to assist in the delivery of some key projects.”

Chief Executive Officer

Exmed

Has been a huge success for us

“The first thing I would say is they are totally approachable and nothing is ever too much trouble. The knowledge of each and every staff member at Simtech amazes me. They have a really good understanding of our business and have aligned our IT strategy with our business goals which has been a huge success for us.”

Luke Turner

Nicholls Online

Client feedback rating

5.0

★★★★★

Immediately impressed with the response

“We first engaged Simtech through a collaboration with our own internal IT department to assist in resolving an ongoing remote access issue. We were immediately impressed with the response and level of knowledge demonstrated by Simtech and went on to use their services to assist in the delivery of some key projects.”

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Better protection for your business

Adopting a risk focused attitude to IT can significantly improve operational resilience and improve efficiencies.

Penetration Testing
IT risk assessments
Human risk management
Multi-factor authentication
Vulnerability patching
Centralised IT security

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