Simtech IT Support West Midlands

Empowering Business to Manage Digital Risk and IT Modernisation Since 2009

Simtech, Established in 2009 by Karl Wood and Jamie Richards, emerged from a decade of experience in delivering cutting-edge IT modernisation projects and adeptly managing digital risk for a diverse clientele, including FTSE100 and Fortune500 companies.

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Our Mission

Our mission is to empower businesses with innovative and sustainable IT solutions that drive growth and success. We believe in the power of technology to transform your operations and enhance your competitive edge.

IT modernisation
Automation
AI
Compliance
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Our Team

Meet our dedicated team of IT professionals who bring a wealth of experience and expertise to our clients. Our team is committed to delivering high-quality services and building strong, long-term relationships with our clients.

Karl Wood

Chief Executive Officer

With over two decades of experience in technology and risk management, Karl has expertly navigated the complexities of both large corporations and small enterprises. His impressive track record includes serving in FTSE100, FTSE250, and Fortune500 companies. Karl is also a successful entrepreneur, having founded multi-award winning businesses in technology, cyber security, regulatory compliance, and mental health, operating across five continents.

Jack Harris

Chief Information Officer

Having joined the company 13 years ago as a 17-year-old apprentice, Jack brings a wealth of experience in supporting SME clients. His professional journey includes completing his apprenticeship and earning CompTIA and Microsoft certifications across various disciplines. As the essential bridge between strategy and execution, Jack ensures seamless operations, client satisfaction, and team cohesion.

Thomas Crow

Chief Technology Officer

With over seven years of experience, Tom excels in project delivery, having successfully led and executed projects for FTSE100 firms and the Ministry of Defence (MOD). His expertise showcases his ability to manage high-stakes initiatives. Tom’s strong background in compliance and cybersecurity leadership enables him to drive compliance standards and ensure clients meet regulatory requirements.

Jack Powell

IT Support Specialist

Jack spearheads our helpdesk, serving as the front-line IT support and the initial point of contact for our valued clients. He is responsible for quickly and effectively handling support queries, and escalating more serious issues, particularly cyber-related incidents, to the rest of the team. With extensive experience in supporting SME clients, and CompTIA and Microsoft training, Jack ensures our clients receive top-notch service and solutions.

Elaine Fish

Accounts Department

Elaine oversees our financial transactions, ensuring seamless operations. She handles purchase invoices from suppliers and ensures timely payments. Additionally, she manages sales invoices issued to our clients and provides credit control services to maintain healthy cash flow. With 13 years experience as a Practice Manager at a solicitors’ firm, Elaine brings expertise in running, maintaining, and managing multiple offices, contributing significantly to the smooth running of our internal operations.

Laura Smith

Business Administrator

Laura brings extensive background in small business accounting to our team. In her role, she oversees budgeting, financial planning, and human resources. Additionally, Laura contributes to our marketing efforts and provides general business administrative support to the entire team, ensuring smooth and efficient operations.


Our Values

01

Innovation

We embrace the latest technologies to provide cutting-edge solutions that help our clients stay ahead of the curve.

02

Customer Focus

Our clients are at the heart of everything we do. We prioritise their needs and strive to exceed their expectations.

03

Sustainability

We are committed to reducing our environmental impact and promoting sustainable practices in all our operations.

Proudly Supporting Those Who Serve

At Simtech, we proudly uphold the Armed Forces Covenant. Our commitment extends to those who selflessly serve our nation. We recognise the sacrifices made by our armed forces personnel and their families. By supporting this covenant, we pledge to provide fair treatment, employment opportunities, and unwavering support to veterans, reservists, and their loved ones.

It’s an honour to stand alongside these brave individuals, and we salute their dedication and service.

Veterans
Service Spouses and Partners
Commercial Support
Community Support

Helping the Environment by Planting 10,000 Trees

Simtech is taking direct action to help the environment by planting 10,000 trees around the world. We realise that direct action must be taken to create a healthier climate and to protect biodiversity. We are committed to planting trees to help reforestation efforts around the globe.

Planting 10,000 Trees
Travel Reduction Scheme
Walk to Work Incentive

Careers

Join our team and help us shape the future of IT. We offer exciting career opportunities and a supportive work environment. Explore our current job openings and learn more about our company culture and benefits.

Service Desk

We are looking for a dedicated and skilled Service Desk Team Member to join our Service Desk. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to providing exceptional service to our clients.

Key Responsibilities
Provide 1st line technical support and IT administrative support to end users. Deliver onsite technical assistance as needed. Handle tasks such as password resets, user account administration, hardware and software troubleshooting, connectivity issues, printer troubleshooting, software repair and reinstallation, software updates, email troubleshooting, and support for Microsoft 365, Azure, SharePoint, and Microsoft and Apple operating systems.

Certifications:
CompTIA A+
CompTIA Network+
Infrastructure Technician Level 3

Experience:
Minimum 2 years in an IT support role.

West Midlands Community Support

We believe in giving back and making a positive impact where we live and work

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South Wye Police Boxing Academy

We champion youth development through sports. By backing the South Wye Police Boxing Academy, we empower young individuals to build discipline, confidence, and resilience.

SOUTH WYE POLICE BOXING ACADEMY

Herefordshire Art for Veterans

Creativity heals, and we stand by our veterans. Our collaboration with Herefordshire Art for Veterans provides therapeutic art programs, fostering well-being and camaraderie among those who’ve served.

ART FOR VETERANS

Dean Forest Kitchens

Simtech are proud to support Dean Forest Kitchens whose friendly team provide warm meals to those who need it. Freshly prepared and delivered directly to the table of those they support.

DEAN FOREST KITCHENS

Ukrainian Fighters

Simtech raised funds to procure essential battlefield medical supplies, notably NATO standard first aid kits and combat tourniquets, vital tools for treating injuries sustained in conflict zones. Our contacts orchestrated safe and efficient transportation, bypassing obstacles posed by the ongoing conflict.

On arrival in the Ukraine, Simtech’s medical supplies were distributed directly to units on the front line.

Their identities have been hidden for safety reasons.

Rank Outsiders AFC

Sports unite us. We sponsor Rank Outsiders AFC, a grassroots football team located in Cinderford, Gloucestershire. Their dedication inspires us, and we’re proud to contribute to their success.

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Ready to transform your business with adaptive IT solutions? Contact us today to learn more about how we can help you thrive in the digital age.