HOSPITALITY IT SERVICES​

Unlike most manged IT providers, we do not offer a ‘Good’, ‘Better’, ‘Best’ package, we tailor a solution that is focused around managing your digital risk.
So, you will always get the best solution for supporting and protecting your IT investment and intellectual property.

cybersecurity & IT management for SMEs

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Modernising technology and adapting to new methods of client engagement

Hotels and wedding venues are always looking for new ways to innovate, reduce costs and enhance the customer experience. To succeed, those in the tourist industry must offer an exceptional consumer experience, feedback is made available online by guests and can instantly impact future bookings. These days technology is also under the microscope with guests expecting reliable high-speed connectivity during their visit.

Venues need to modernise their technology infrastructure to meet the growing demands of guests and to adapt to new ways of working, enabling people seamless remote working, client engagement and instant support.

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Managing digital transition

Simtech build your organisation a technology roadmap allowing you to realise your vision.

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Adapt

Create an infrastructure that allows workers the flexibility to work seamlessly from any location at any time.

Automate

Streamline repetitive tasks and paperless processes so you can focus your attention of where it’s needed most.

Protect

AI-powered security helping you adapt in real time to emerging threats and actors, reducing organisational and data leakage risk.

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Simtech can help you:

Develop a strategy and roadmap for your digital transformation
Provision high-speed low latency network and internet connectivity solutions
Leverage cloud infrastructure with powerful AI security protection and automation
Empower your workforce to be more productive
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Customer use case

Business challenge

A client wanted to modernise their local wi-fi technology at their hotel to provide consumers with a good reliable internet connection in order to reduce the number of negative comments being left by guests at checkout on trip advisor.

How Simtech helped

Simtech conducted a Wi-Fi survey to analysis the current infrastructures coverage and data rates, this was extended to switching equipment and internet connectivity. We replaced the incoming internet connectivity solution with a high-speed fibre optic solution, upgraded all the internal network switches to gigabit connectivity, replaced and repositioned all the Wi-Fi access points.

Outcomes

No guest complaints about internet connectivity
Real-time monitoring and reporting shows connectivity performance
98% average experience on Wi-Fi connectivity across the Hotel, including externally areas
Confident the guests experience will include fast reliable connectivity
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Transformative technologies for growth and sustainability

Innovate and transform your business operations, create a more sustainable organisation with the freedom to adapt and scale with ease

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Simtech can help you:

Leverage operational and business data to improve decision-making and improve operational efficiencies
Implement a standardised employee experience
Better protect digital information and operational technology
Improve your guest experience
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Customer use case

Business challenge

A hospitality and leisure business that operates a number of hotels across the United Kingdom wanted to modernise the digital workplace and improve the guests connectivity experience. Data protection was a core element of the modernising project after Marriott Hotels received an £18.4m fine in 2020 for a breach.

How Simtech helped

Simtech designed and implemented a cloud infrastructure, allowing workers to embrace 2FA authentication methods for system access and removed all guest data from local devices across the chain. Digital resiliency was improved and high-speed leased lines were commissioned at each geographical location to improve guest and worker connectivity, local Wi-Fi infrastructure was upgraded and performance tracking and reporting tools were introduced.

Outcomes

Only authorised staff using 2FA can access digital information and systems
Guest connectivity experience across all locations is faster and more reliable
Operational technology and information is better protected with AI-powered security tools
Cloud has made it easier to scale and add more hotels to the chains portfolio
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Modernising baseline security and response

Improve resiliency and meet regulatory standards to better protect from from cyber-attacks, fraud attempts, and other unexpected events

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Simtech can help you:

Identify risk through AI-powered threat intelligence
Implement modern system access controls
Protect operational technology and digital information
Meet regulatory standards and achieve governance certification
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Customer use case

Business challenge

A boutique hotel wanted to achieve the Cyber Essentials Plus Certification to demonstrate it was taking the necessary steps to protect its guests personal data.

How Simtech helped

Simtech raised the base level security requirements across the IT infrastructure, implementing Modern Device Management (MDM), Remote Machine Monitoring (RMM) and Two Factor Authentication (2FA). Simtech migrated data to the cloud and implemented digital resiliency to protect end-points and the cloud infrastructure. Simtech prepared the organisation for its CES+ audit.

Outcomes

The organisation is now prepared to respond to actors and threats
All obsolete software and technologies have been removed
Modernised 2FA authentication is in place to access systems
Client was awarded the Cyber Essentials Plus certification it desired
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Together we can realise your vision

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