BUSINESS IT SUPPORT IN HEREFORD
Managed IT support from a Hereford-based team
Simtech provides fully managed IT support, Microsoft 365 administration, cybersecurity, backup and technology guidance for businesses in Hereford and across Herefordshire.
Your employees receive direct telephone and remote support from our own technical team, with on-site assistance available when an issue cannot reasonably be resolved remotely.
Fully managed IT support from £85 per supported user per month, subject to a minimum monthly service charge.
Get an IT Support Quote
Tell us a little about your organisation, your current support arrangement and what you would like to improve.
Local IT support backed by measurable service
LOCAL WHEN YOU NEED US, REMOTE WHEN YOU DO NOT.
The convenience of a local IT company with a complete managed service
Most everyday IT support can be delivered quickly and effectively without waiting for an engineer to travel to site.
Employees contact Simtech by telephone or email, and our team remotely investigates and resolves the majority of support requests.
When physical attendance is genuinely required, our Hereford location means we can provide on-site assistance across Herefordshire and surrounding areas.
This gives your business the efficiency of remote support without losing access to people who understand the local area and can attend site when necessary.
Speak Directly With Our Own Team
Your calls and support requests are handled by Simtech employees rather than an outsourced helpdesk.
Faster Access To On-site Assistance
For businesses within the agreed service area, a technician can attend where remote resolution is not practical.
A Provider That Knows Your Organisation
Our scale allows us to understand the people, devices, sites and working practices of the businesses we support.
One Accountable Provider
Simtech supports users while managing agreed Microsoft 365, device, security, backup and supplier responsibilities.
Long-Term Local Relationships
Our business has grown through recommendation, reputation and ongoing customer relationships.
SUPPORT FOR GROWING HEREFORD BUSINESSES
IT support for organisations that depend on technology every day
Managed IT support designed around the needs of growing organisations.
Trusted by organisations that value dependable support and long-term relationships.
Simtech’s managed IT service is designed primarily for businesses with approximately 10–75 employees.
It is particularly suitable for organisations that do not have a complete internal IT department but need dependable support, cybersecurity and ongoing administration.
Businesses without internal IT staff
Technology is currently managed informally by directors, office managers or employees with other responsibilities.
Organisations changing provider
The existing IT company may be responding slowly, communicating poorly or failing to manage the wider environment.
Growing companies
Additional employees, devices, systems and locations are increasing the demand placed on technology.
Businesses replacing an internal employee
An IT employee has left or is leaving, creating an immediate gap in knowledge, support and responsibility.
Organisations needing better security
The business wants endpoint protection, patching, monitoring and Microsoft 365 backup included within its support service.
Companies seeking predictable costs
The organisation wants a clear monthly service rather than uncertain pay-as-you-go invoices.
A STRONG MANAGED IT FIT
Simtech is likely to be a good fit when your business:
- Has approximately 10–75 employees
- Relies on Microsoft 365
- Uses company-managed laptops or desktops
- Needs employees to receive direct support
- Wants cybersecurity included
- Values access to on-site assistance
- Is willing to follow practical technology and security recommendations
- Wants a long-term IT relationship rather than occasional repairs
Smaller organisations may also be accepted where the service and commercial fit are appropriate.
Businesses with an internal IT team may be better suited to co-managed IT support.
WHEN THE CURRENT ARRANGEMENT IS NOT WORKING
What causes a business to look for new IT support?
The current provider is too slow
Employees wait too long for calls or emails to be acknowledged, causing avoidable downtime and frustration.
Communication has deteriorated
The provider resolves occasional faults but provides little account management, reporting or forward planning.
The provider has become impersonal
The support company may have grown, changed ownership or transferred users into a large call-centre environment.
There is no formal IT provider
The organisation has grown beyond relying on an informal contact, a technically capable employee or ad-hoc repair work.
An internal IT employee has left
Important knowledge, access and responsibility may have left with them.
The business has outgrown reactive support
Technology now requires ongoing administration, security, monitoring and planning rather than individual fault resolution.
Monthly costs have increased
The price has risen, but it is unclear what additional service or value the business receives.
YOUR OUTSOURCED IT DEPARTMENT
One monthly service for support, administration and protection
Simtech becomes the team your employees contact for help and the provider responsible for maintaining agreed parts of the technology environment.
Our managed service combines day-to-day user support with Microsoft 365 administration, device management, cybersecurity, backup and technology planning.
Unlimited Remote IT Support
Employees can contact Simtech by telephone or email during normal support hours for covered technology issues.
Telephone Support
Users speak directly with the Simtech technical team.
User And Device Support
We assist with supported computers, user accounts, approved applications and everyday technology problems.
Microsoft 365 Administration
We manage agreed accounts, permissions, licences, shared services, starters and leavers.
New-Starter And Leaver Administration
We help prepare access for new employees and remove or protect access when people leave.
Device Monitoring
Supported computers are monitored through Simtech’s management tools.
Patch Management
We oversee approved operating-system and application updates.
Antivirus
Managed antivirus protection is included for supported devices.
Endpoint Detection And Response
EDR provides additional endpoint monitoring and threat-response capability.
Microsoft 365 SaaS Backup
Agreed cloud data is protected through a separate SaaS backup platform.
Network And Wi-Fi Support
We help investigate and support agreed business networks and wireless equipment.
Supplier Liaison
Simtech coordinates with relevant broadband, software, hardware and other technology suppliers where required.
IT And Cybersecurity Planning
Formal reviews identify risks, recurring issues, equipment requirements and improvement priorities.
MANAGED IT PLANS
Choose remote-first support or include on-site incident attendance
Both plans provide the same core support, Microsoft 365, security, monitoring and backup foundation.
The main difference is how on-site incident support is charged.
Support delivered directly by Simtech’s own technical team.
Package 1
Managed IT
per supported user per month
Remote-first managed IT support for businesses that want a complete support and technology-management service.
Included
- Unlimited remote and telephone support
- User and device support
- Microsoft 365 administration
- New-starter and leaver administration
- Device monitoring
- Patch management
- Antivirus and EDR
- Microsoft 365 SaaS backup
- Network and Wi-Fi support
- Supplier liaison
- Annual IT and cybersecurity review
- Support from Simtech’s own team
Available when required and charged separately.
Package 2
Managed IT Complete
per supported user per month
Fully managed IT support with controlled on-site incident attendance included.
Included
Everything in Managed IT, plus:
- On-site engineering where Simtech determines that a covered incident cannot reasonably be resolved remotely
- Six-monthly IT and cybersecurity planning
- More active improvement planning
- Prioritised scheduling for qualifying site incidents
Subject to the agreed service scope and Simtech determining that remote resolution is not practical.
Important pricing information
Prices shown are indicative and may vary according to user numbers, technical environment, location, risk profile and agreed service scope.
Projects, planned installations, equipment deployment, office moves, cabling and requested on-site visits remain separately chargeable under both plans.
A minimum monthly service charge applies.
ON-SITE ASSISTANCE WHEN REMOTE SUPPORT IS NOT ENOUGH
Local engineering support without making every issue a site visit
Most support requests can be resolved remotely, often more quickly than waiting for an engineer to travel.
Some incidents require physical access to equipment or the workplace.
Simtech can attend customer sites across Hereford, Herefordshire and the agreed surrounding service area when on-site involvement is necessary.
WHEN ATTENDANCE MAY BE REQUIRED
Examples of incidents that may require attendance
- A network or Wi-Fi fault that cannot be diagnosed remotely
- Physical server or infrastructure problems
- Equipment that is inaccessible through remote-support tools
- Multiple employees affected by a local site issue
- Hardware connectivity problems
- A covered incident requiring physical investigation
- Critical equipment that needs direct inspection
On-Site Support Under Managed IT
Site attendance is available and charged separately.
On-Site Support Under Managed IT Complete
Attendance is included where Simtech determines that:
- The issue is covered by the managed-service agreement
- Remote resolution is not reasonably practical
- The site is within the agreed service area
- The work is required during standard support hours
PLANNED AND PROJECT WORK
Work That Remains Separately Chargeable
BASED IN CENTRAL HEREFORD
Supporting organisations across Herefordshire and surrounding areas
OFFICE ADDRESS
Simtech-IT Limited
Fourth Floor Broadway House 32–35 Broad Street Hereford HR4 9AROur office is based in Hereford city centre.
From Hereford, Simtech provides remote support throughout England and Wales and on-site assistance across an agreed regional service area.
CORE ON-SITE COVERAGE
Regional support from Hereford
Coverage qualification
Exact on-site availability depends on the customer’s location, service package and the nature of the work.
Remote support coverage
Remote managed IT support is available across England and Wales.
Selected international organisations may also be supported through the remote service model.
MICROSOFT 365 ADMINISTRATION
Local support for the cloud services your employees use every day
Many businesses rely on Microsoft 365 but manage user accounts, licences and permissions informally.
Simtech includes agreed Microsoft 365 administration within its managed IT plans.
INCLUDED ADMINISTRATION
Microsoft 365 responsibilities
- User-account creation and removal
- Licence assignment
- Password and sign-in assistance
- Permission administration
- Shared mailbox support
- Outlook support
- Teams support
- OneDrive support
- SharePoint access support
- Starter and leaver administration
- General platform troubleshooting
- Microsoft 365 SaaS backup
Microsoft 365 subscriptions are selected according to each user’s requirements and itemised separately.
Microsoft 365 Business Premium
Simtech generally recommends Microsoft 365 Business Premium for normal office-based users with managed devices where its security and device-management capabilities are appropriate.
SECURITY INCLUDED IN MANAGED IT
Protecting local businesses as part of everyday IT management
Cybersecurity cannot be separated from the way users, devices and Microsoft 365 are administered.
Both managed IT plans include practical security controls intended to reduce avoidable risk and improve oversight.
INCLUDED IN BOTH MANAGED IT PLANS
Included controls
- Managed antivirus
- Endpoint detection and response
- Device monitoring
- Patch management
- Microsoft 365 SaaS backup
- User and account administration
- Investigation of relevant security alerts
- IT and cybersecurity reviews
- Practical security recommendations
AVAILABLE WHERE MORE SUPPORT IS NEEDED
Additional security services
- 01 Cybersecurity reviews
- 02 Cyber Essentials support
- 03 Microsoft 365 security improvement
- 04 Backup and recovery planning
- 05 Fractional CISO services
- 06 Security-related project work
EXPERIENCE ACROSS HEREFORD BUSINESSES
IT support shaped around how your organisation operates
Simtech supports organisations across several sectors where reliable access, secure information and responsive employee support are commercially important.
Professional services
Support for client-facing businesses that rely on Microsoft 365, secure documents and dependable communication.
Legal firms
User support, Microsoft 365 administration, device management and cybersecurity for solicitors and legal teams.
Construction businesses
Support for office-based, mobile and site-based employees using a mixture of devices and cloud services.
Financial services
Managed support and security for businesses handling commercially sensitive information.
Charities and membership organisations
Practical support for organisations that need dependable technology while managing budgets carefully.
General business and commercial organisations
Managed IT support is also available for other organisations whose technology requirements and working practices are a suitable fit.
UNHAPPY WITH YOUR CURRENT IT COMPANY?
A structured way to switch to a local IT provider
Businesses often delay changing supplier because they are concerned about disruption, missing passwords or an uncooperative handover.
Simtech provides a controlled transition process covering discovery, access collection, documentation, deployment of support tools and employee communication.
WHY BUSINESSES CHANGE PROVIDER
Common reasons businesses switch
- Support has become too slow
- Communication has deteriorated
- Prices have increased
- The provider has become too large or impersonal
- Recurring problems remain unresolved
- Important technology responsibilities are unclear
- The organisation wants a local provider
- An internal IT employee has left
- The business has outgrown reactive support
SWITCHING PROCESS SUMMARY
A controlled transition from your current arrangement
Each stage is planned to reduce uncertainty, protect access and give employees a clear route to support.
Confidential conversation
We discuss the current problems and desired service.
Commercial and technical discovery
We confirm users, devices, locations, systems and support requirements.
Managed IT proposal
You receive clear monthly, onboarding and project pricing.
Handover planning
Required access, documentation and supplier information are identified.
Tool deployment and onboarding
Simtech installs the agreed support, monitoring, security and backup tools.
Service commencement
Employees begin contacting Simtech on the agreed start date.
A SIMPLE SUPPORT EXPERIENCE
Help when employees need it and oversight when the business needs it
From employee request to ongoing IT oversight
Employees receive direct help when something goes wrong, while Simtech manages the wider technology environment behind the scenes.
Contact Simtech
Employees telephone or email our Hereford-based team during standard support hours.
We assess the request
A technician reviews the issue and determines the appropriate action.
We resolve it remotely where possible
Most covered support problems are investigated and resolved using remote-support tools.
We attend site when necessary
On-site assistance is available where physical involvement is required.
We manage the wider environment
Behind the support desk, we administer agreed Microsoft 365, monitoring, security and backup responsibilities.
We plan improvements
Formal reviews identify recurring issues, risks and future investment needs.
CLEAR SERVICE EXPECTATIONS
Direct access to the Simtech support team
STANDARD AVAILABILITY
Support hours
Standard support is available:
Excluding relevant public holidays.
CONTACT OUR TEAM
Contact methods
Managed users can request support by:
INITIAL-RESPONSE TARGET
Four business hours
Managed customers receive a four-business-hour initial-response target.
Simtech’s actual average response during the latest reporting period was under one hour.
LOCAL, PERSONAL AND ACCOUNTABLE
A Hereford IT company that knows the businesses it supports
Simtech combines managed IT tools and structured processes with the personal service of a small, experienced team.
Customers are not passed between anonymous call centres.
They speak directly with the people responsible for supporting their organisation.
Based In Hereford
Our office is in central Hereford, providing a practical base for local and regional support.
Support Is Not Outsourced
Calls and support requests are handled by Simtech’s own technical team.
Established Since 2009
Simtech has supported businesses through more than 16 years of changing technology and working practices.
Personal Customer Relationships
Our team gets to know the organisations and employees it supports.
Cybersecurity Included
Endpoint protection, monitoring, patching and Microsoft 365 backup are part of the managed service.
Microsoft Partner
We can advise on and supply appropriate Microsoft 365 licensing alongside the service.
MEASURABLE SUPPORT DELIVERY
Established support for hundreds of users
Simtech supports approximately 600 users and resolves more than 7,000 tickets annually.
WHAT USERS SAY ABOUT SIMTECH
Responsive support from people who understand the issue
FIVE-STAR QUALITY SERVICE
“Excellent, speedy service — truly 5 stars.”
Professional support, rapid resolutions and a consistently personal service from people who understand the issue.
“Excellent, speedy service — truly 5 stars. Jack was professional, quick to resolve my issue, and the whole experience was flawless.”
“Absolutely spot on — fast, professional and sorted without any fuss. Thanks again, Tom!”
“Jack couldn’t have done more — incredibly helpful, professional and solved everything quickly. Fantastic service.”
“Brilliant service as always — fast, professional and nothing to fault. Excellent support every time.”
“Everything was great — just 15 minutes from requesting support to having it fully resolved. Superb service. Cheers, Jack!”
“Top job as always — thanks Jack for getting me up and running so quickly.”
STRAIGHTFORWARD IT PRICING
What does managed IT support cost in Hereford?
Managed IT support is charged according to the number of supported users.
This provides a predictable monthly cost while allowing the service to grow or reduce as employee numbers change.
Managed IT
Per supported user per month
Managed IT Complete
Per supported user per month
Onboarding
Normally priced at the equivalent of one month’s managed-service fee.
Minimum charge
A minimum monthly service charge applies.
SEPARATELY ITEMISED
Additional costs are shown clearly
The following items are priced separately where they are required.
- Microsoft 365 subscriptions
- Other software licences
- New equipment
- Device deployment
- Projects
- Planned installations
- Office moves
- Cabling
- Initial remediation
- Out-of-hours work
PRICING REASSURANCE
Exact pricing is confirmed after a short conversation
We use a small number of practical details to confirm the correct service and monthly cost.
- Number of users
- Number of devices
- Locations
- Current support arrangement
- On-site requirements
- Existing technology condition
- Required service package
COMMON QUESTIONS
IT support in Hereford FAQs
Where is Simtech based?
Simtech is based at Fourth Floor, Broadway House, 32–35 Broad Street, Hereford, HR4 9AR.
Does Simtech only support businesses in Hereford?
No.
Remote managed IT support is available across England and Wales.
On-site services are primarily available across Herefordshire and surrounding areas.
What areas around Hereford do you cover?
On-site availability may include Hereford, Leominster, Ross-on-Wye, Ledbury, Bromyard, Kington, Hay-on-Wye, Monmouth, Abergavenny, Malvern, Worcester, Gloucester and other locations within the agreed service radius.
Exact coverage is confirmed during quotation.
What size businesses do you support?
The managed IT service is designed primarily for organisations with approximately 10–75 employees.
Smaller organisations may also be accepted where the commercial and service fit is appropriate.
Do you provide support to home users?
Simtech’s managed IT service is designed for businesses and organisations rather than individual domestic computer users.
Is remote support included?
Yes.
Unlimited remote and telephone support for covered users and services is included during standard support hours.
Do you provide on-site IT support?
Yes.
On-site attendance is separately chargeable under Managed IT.
Managed IT Complete includes attendance for covered incidents where Simtech determines remote resolution is not reasonably practical.
Is on-site support unlimited?
No.
Included attendance is controlled by the service scope and applies to qualifying support incidents.
Projects, installations, office moves and requested site visits are charged separately.
Can Simtech replace our existing IT company?
Yes.
Simtech provides a structured onboarding and provider-handover process.
You can speak with us confidentially before notifying your current provider.
Can Simtech replace an internal IT employee?
Managed IT can replace many everyday support, administration and oversight responsibilities previously handled internally.
Co-managed IT may be more appropriate where an internal team remains in place.
Is Microsoft 365 support included?
Yes.
Everyday Microsoft 365 administration and support are included within the agreed managed-service scope.
Microsoft licence costs are itemised separately.
Is cybersecurity included?
Yes.
Core services include antivirus, EDR, monitoring, patch management and Microsoft 365 SaaS backup.
Additional cybersecurity services are available separately.
How quickly will Simtech respond?
Managed customers receive a four-business-hour initial-response target.
The actual average response during the latest reporting period was under one hour.
What are the support hours?
Standard support is available Monday to Friday, 9:00am–5:00pm, excluding relevant public holidays.
How much does IT support cost?
Managed IT begins from £85 per supported user per month.
Managed IT Complete begins from £98 per supported user per month.
A minimum monthly service charge and separate onboarding fee apply.
Do you offer pay-as-you-go support?
The website should focus on managed monthly support.
Any availability of ad-hoc or project-only support should be assessed separately rather than promoted as the primary service.
Do we need to visit your office?
No.
Discovery, support and most ongoing service activities can be provided by telephone, video meeting and remote-support tools.
How do we get started?
Complete the enquiry form or call the Simtech team.
We will discuss the number of users, current arrangements, service issues and desired outcome before recommending a package.
SPEAK TO A LOCAL IT SUPPORT TEAM
Find out whether Simtech is the right IT partner for your business
Tell us about your organisation, how IT is currently supported and what you would like to improve.
A member of the Hereford team will contact you to discuss the most appropriate service and likely cost.