BUSINESS IT SUPPORT IN HEREFORD
Managed IT support from a Hereford-based team
Simtech provides fully managed IT support, Microsoft 365 administration, cybersecurity, backup and technology guidance for businesses in Hereford and across Herefordshire.
Your employees receive direct telephone and remote support from our own technical team, with on-site assistance available when an issue cannot reasonably be resolved remotely.
Managed IT plans from £85 per supported user per month, subject to a minimum monthly service charge.
Based in central Hereford and supporting local businesses since 2009.
Get an IT Support Quote
Tell us a little about your organisation, your current support arrangement and what you would like to improve.
Local IT support backed by measurable service
LOCAL WHEN YOU NEED US, REMOTE WHEN YOU DO NOT.
The convenience of a local IT company with a complete managed service
Most everyday IT support can be delivered quickly and effectively without waiting for an engineer to travel to site.
Employees contact Simtech by telephone or email, and our team remotely investigates and resolves the majority of support requests.
When physical attendance is genuinely required, our Hereford location means we can provide on-site assistance across Herefordshire and surrounding areas.
This gives your business the efficiency of remote support without losing access to people who understand the local area and can attend site when necessary.
Speak Directly With Our Own Team
Your calls and support requests are handled by Simtech employees rather than an outsourced helpdesk.
Faster Access To On-site Assistance
For businesses within the agreed service area, a technician can attend where remote resolution is not practical.
A Provider That Knows Your Organisation
Our scale allows us to understand the people, devices, sites and working practices of the businesses we support.
One Accountable Provider
Simtech supports users while managing agreed Microsoft 365, device, security, backup and supplier responsibilities.
Long-Term Local Relationships
Our business has grown through recommendation, reputation and ongoing customer relationships.
SUPPORT FOR GROWING HEREFORD BUSINESSES
IT support for organisations that depend on technology every day
Simtech’s managed IT service is designed primarily for businesses with approximately 10–75 employees.
It is particularly suitable for organisations that do not have a complete internal IT department but need dependable support, cybersecurity and ongoing administration.
Businesses without internal IT staff
Technology is currently managed informally by directors, office managers or employees with other responsibilities.
Organisations changing provider
The existing IT company may be responding slowly, communicating poorly or failing to manage the wider environment.
Growing companies
Additional employees, devices, systems and locations are increasing the demand placed on technology.
Businesses replacing an internal employee
An IT employee has left or is leaving, creating an immediate gap in knowledge, support and responsibility.
Organisations needing better security
The business wants endpoint protection, patching, monitoring and Microsoft 365 backup included within its support service.
Companies seeking predictable costs
The organisation wants a clear monthly service rather than uncertain pay-as-you-go invoices.
Simtech is likely to be a good fit when your business:
Smaller organisations may also be accepted where the service and commercial fit are appropriate.
Businesses with an internal IT team may be better suited to co-managed IT support.
WHEN THE CURRENT ARRANGEMENTS NOT WORKING
What causes a business to look for new IT support?
The current provider is too slow
Employees wait too long for calls or emails to be acknowledged, causing avoidable downtime and frustration.
Communication has deteriorated
The provider resolves occasional faults but provides little account management, reporting or forward planning.
The provider has become impersonal
The support company may have grown, changed ownership or transferred users into a large call-centre environment.
There is no formal IT provider
The organisation has grown beyond relying on an informal contact, a technically capable employee or ad-hoc repair work.
An internal IT employee has left
Important knowledge, access and responsibility may have left with them.
The business has outgrown reactive support
Technology now requires ongoing administration, security, monitoring and planning rather than individual fault resolution.
Monthly costs have increased
The price has risen, but it is unclear what additional service or value the business receives.
YOUR OUTSOURCED IT DEPARTMENT
One monthly service for support, administration and protection
Simtech becomes the team your employees contact for help and the provider responsible for maintaining agreed parts of the technology environment.
Our managed service combines day-to-day user support with Microsoft 365 administration, device management, cybersecurity, backup and technology planning.
Unlimited Remote IT Support
Employees can contact Simtech by telephone or email during normal support hours for covered technology issues.
Telephone Support
Users speak directly with the Simtech technical team.
User And Device Support
We assist with supported computers, user accounts, approved applications and everyday technology problems.
Microsoft 365 Administration
We manage agreed accounts, permissions, licences, shared services, starters and leavers.
New-Starter And Leaver Administration
We help prepare access for new employees and remove or protect access when people leave.
Device Monitoring
Supported computers are monitored through Simtech’s management tools.
Patch Management
We oversee approved operating-system and application updates.
Antivirus
Managed antivirus protection is included for supported devices.
Endpoint Detection And Response
EDR provides additional endpoint monitoring and threat-response capability.
Microsoft 365 SaaS Backup
Agreed cloud data is protected through a separate SaaS backup platform.
Network And Wi-Fi Support
We help investigate and support agreed business networks and wireless equipment.
Supplier Liaison
Simtech coordinates with relevant broadband, software, hardware and other technology suppliers where required.
IT And Cybersecurity Planning
Formal reviews identify risks, recurring issues, equipment requirements and improvement priorities.
MANAGED IT PLANS
Choose remote-first support or include on-site incident attendance
Both plans provide the same core support, Microsoft 365, security, monitoring and backup foundation.
The main difference is how on-site incident support is charged.
Package 1
Managed IT
Remote-first managed IT support for businesses that want a complete support and technology-management service.
Included
- Unlimited remote and telephone support
- User and device support
- Microsoft 365 administration
- New-starter and leaver administration
- Device monitoring
- Patch management
- Antivirus and EDR
- Microsoft 365 SaaS backup
- Network and Wi-Fi support
- Supplier liaison
- Annual IT and cybersecurity review
- Support from Simtech’s own team
Available when required and charged separately.
Package 2
Managed IT Complete
Fully managed IT support with controlled on-site incident attendance included.
Included
Everything in Managed IT, plus:
- On-site engineering where Simtech determines that a covered incident cannot reasonably be resolved remotely
- Six-monthly IT and cybersecurity planning
- More active improvement planning
- Prioritised scheduling for qualifying site incidents
Prices shown are indicative and may vary according to user numbers, technical environment, location, risk profile and agreed service scope.
Projects, planned installations, equipment deployment, office moves, cabling and requested on-site visits remain separately chargeable under both plans.
A minimum monthly service charge applies.
ON-SITE ASSISTANCE WHEN REMOTE SUPPORT IS NOT ENOUGH
Local engineering support without making every issue a site visit
Most support requests can be resolved remotely, often more quickly than waiting for an engineer to travel.
Some incidents require physical access to equipment or the workplace.
Simtech can attend customer sites across Hereford, Herefordshire and the agreed surrounding service area when on-site involvement is necessary.
Examples of incidents that may require attendance
On-Site Support Under Managed IT
Site attendance is available and charged separately.
On-Site Support Under Managed IT Complete
Attendance is included where Simtech determines that:
Work That Remains Separately Chargeable
BASED IN CENTRAL HEREFORD
Supporting organisations across Herefordshire and surrounding areas
Office Address
Simtech-IT Limited
Fourth Floor
Broadway House
32–35 Broad Street
Hereford
HR4 9AR
Our office is based in Hereford city centre.
From Hereford, Simtech provides remote support throughout England and Wales and on-site assistance across an agreed regional service area.
Core on-site coverage
On-site support is primarily available across:
Coverage Qualification
Exact on-site availability depends on the customer’s location, service package and the nature of the work.
Remote Support Coverage
Remote managed IT support is available across England and Wales.
Selected international organisations may also be supported through the remote service model.
MICROSOFT 365 ADMINISTRATION
Local support for the cloud services your employees use every day
Many businesses rely on Microsoft 365 but manage user accounts, licences and permissions informally.
Simtech includes agreed Microsoft 365 administration within its managed IT plans.
Microsoft 365 responsibilities
Microsoft 365 subscriptions are selected according to each user’s requirements and itemised separately.
Simtech generally recommends Microsoft 365 Business Premium for normal office-based users with managed devices where its security and device-management capabilities are appropriate.
SECURITY INCLUDED IN MANAGED IT
Protecting local businesses as part of everyday IT management
Cybersecurity cannot be separated from the way users, devices and Microsoft 365 are administered.
Both managed IT plans include practical security controls intended to reduce avoidable risk and improve oversight.
Included controls
Additional Security Services
EXPERIENCE ACROSS HEREFORD BUSINESSES
IT support shaped around how your organisation operates
Simtech supports organisations across several sectors where reliable access, secure information and responsive employee support are commercially important.
Professional services
Support for client-facing businesses that rely on Microsoft 365, secure documents and dependable communication.
Legal firms
User support, Microsoft 365 administration, device management and cybersecurity for solicitors and legal teams.
Construction businesses
Support for office-based, mobile and site-based employees using a mixture of devices and cloud services.
Financial services
Managed support and security for businesses handling commercially sensitive information.
Charities and membership organisations
Practical support for organisations that need dependable technology while managing budgets carefully.
General business and commercial organisations
Managed IT support is also available for other organisations whose technology requirements and working practices are a suitable fit.
UNHAPPY WITH YOUR CURRENT IT COMPANY?
A structured way to switch to a local IT provider
Businesses often delay changing supplier because they are concerned about disruption, missing passwords or an uncooperative handover.
Simtech provides a controlled transition process covering discovery, access collection, documentation, deployment of support tools and employee communication.
You can speak with us confidentially before notifying your existing provider.
Common reasons businesses switch
Switching Process Summary
Confidential conversation
We discuss the current problems and desired service.
Commercial and technical discovery
We confirm users, devices, locations, systems and support requirements.
Managed IT proposal
You receive clear monthly, onboarding and project pricing.
Handover planning
Required access, documentation and supplier information are identified.
Tool deployment and onboarding
Simtech installs the agreed support, monitoring, security and backup tools.
Service commencement
Employees begin contacting Simtech on the agreed start date.
A SIMPLE SUPPORT EXPERIENCE
Help when employees need it and oversight when the business needs it
Contact Simtech
Employees telephone or email our Hereford-based team during standard support hours.
We assess the request
A technician reviews the issue and determines the appropriate action.
We resolve it remotely where possible
Most covered support problems are investigated and resolved using remote-support tools.
We attend site when necessary
On-site assistance is available where physical involvement is required.
We manage the wider environment
Behind the support desk, we administer agreed Microsoft 365, monitoring, security and backup responsibilities.
We plan improvements
Formal reviews identify recurring issues, risks and future investment needs.
CLEAR SERVICE EXPECTATIONS
Direct access to the Simtech support team
Standard Support Hours
Monday to Friday, 9:00am–5:00pm
Excluding relevant public holidays.
Support Channels
Managed users can request assistance by:
Telephone 0330 223 5120
Email support@simtech-it.com
Initial-response target
Managed-service customers receive a four-business-hour initial-response target.
The actual average response during the latest reporting period was under one hour.
Clarification
The initial-response target means the request has been reviewed and action has begun.
It does not guarantee that every problem will be completely resolved within four hours.
Resolution time depends on the issue, third-party involvement and the availability of replacement equipment or specialist resources.
Out-of-hours work
Out-of-hours support is not included as standard.
Planned project or change work may be arranged outside normal hours and quoted separately.
LOCAL, PERSONAL AND ACCOUNTABLE
A Hereford IT company that knows the businesses it supports
Simtech combines managed IT tools and structured processes with the personal service of a small, experienced team.
Customers are not passed between anonymous call centres.
They speak directly with the people responsible for supporting their organisation.
Based In Hereford
Our office is in central Hereford, providing a practical base for local and regional support.
Support Is Not Outsourced
Calls and support requests are handled by Simtech’s own technical team.
Established Since 2009
Simtech has supported businesses through more than 16 years of changing technology and working practices.
Personal Customer Relationships
Our team gets to know the organisations and employees it supports.
Cybersecurity Included
Endpoint protection, monitoring, patching and Microsoft 365 backup are part of the managed service.
Microsoft Partner
We can advise on and supply appropriate Microsoft 365 licensing alongside the service.
Measurable Support Delivery
Simtech supports approximately 600 users and resolves more than 7,000 tickets annually.
WHAT OUR CUSTOMERS SAY
Responsive support from people who understand the issue
“Excellent, speedy service
truly 5 stars. Jack was professional, quick to resolve my issue, and the whole experience was flawless.”
— Ian Moorhouse, Zello
“Absolutely spot on
fast, professional and sorted without any fuss. Thanks again, Tom!”
— Matt Mulholland, ADS Design
“Jack couldn’t have done more
incredibly helpful, professional and solved everything quickly. Fantastic service.”
— Mrs. Kuldip Tiwana, Warren & Co
“Brilliant service as always
fast, professional and nothing to fault. Excellent support every time.”
— Josh Tippins, KW Bell Group
“Everything was great
just 15 minutes from requesting support to having it fully resolved. Superb service. Cheers, Jack!”
— Allan Wasley, Dean Estate Agents
Top job as always
thanks Jack for getting me up and running so quickly”
— Tania, Fonseca Law
STRAIGHTFORWARD IT PRICING
What does managed IT support cost in Hereford?
Managed IT support is charged according to the number of supported users.
This provides a predictable monthly cost while allowing the service to grow or reduce as employee numbers change.
Managed IT
From £85 per supported user per month.
Managed IT Complete
From £98 per supported user per month.
Onboarding
Normally priced at the equivalent of one month’s managed-service fee.
Minimum charge
A minimum monthly service charge applies.
Separately itemised
Pricing reassurance
Exact pricing is confirmed after a short conversation covering:
COMMON QUESTIONS
IT support in Hereford FAQs
Where is Simtech based?
Simtech is based at Fourth Floor, Broadway House, 32–35 Broad Street, Hereford, HR4 9AR.
Does Simtech only support businesses in Hereford?
No.
Remote managed IT support is available across England and Wales.
On-site services are primarily available across Herefordshire and surrounding areas.
What areas around Hereford do you cover?
On-site availability may include Hereford, Leominster, Ross-on-Wye, Ledbury, Bromyard, Kington, Hay-on-Wye, Monmouth, Abergavenny, Malvern, Worcester, Gloucester and other locations within the agreed service radius.
Exact coverage is confirmed during quotation.
What size businesses do you support?
The managed IT service is designed primarily for organisations with approximately 10–75 employees.
Smaller organisations may also be accepted where the commercial and service fit is appropriate.
Do you provide support to home users?
Simtech’s managed IT service is designed for businesses and organisations rather than individual domestic computer users.
Is remote support included?
Yes.
Unlimited remote and telephone support for covered users and services is included during standard support hours.
Do you provide on-site IT support?
Yes.
On-site attendance is separately chargeable under Managed IT.
Managed IT Complete includes attendance for covered incidents where Simtech determines remote resolution is not reasonably practical.
Is on-site support unlimited?
No.
Included attendance is controlled by the service scope and applies to qualifying support incidents.
Projects, installations, office moves and requested site visits are charged separately.
Can Simtech replace our existing IT company?
Yes.
Simtech provides a structured onboarding and provider-handover process.
You can speak with us confidentially before notifying your current provider.
Can Simtech replace an internal IT employee?
Managed IT can replace many everyday support, administration and oversight responsibilities previously handled internally.
Co-managed IT may be more appropriate where an internal team remains in place.
Is Microsoft 365 support included?
Yes.
Everyday Microsoft 365 administration and support are included within the agreed managed-service scope.
Microsoft licence costs are itemised separately.
Is cybersecurity included?
Yes.
Core services include antivirus, EDR, monitoring, patch management and Microsoft 365 SaaS backup.
Additional cybersecurity services are available separately.
How quickly will Simtech respond?
Managed customers receive a four-business-hour initial-response target.
The actual average response during the latest reporting period was under one hour.
What are the support hours?
Standard support is available Monday to Friday, 9:00am–5:00pm, excluding relevant public holidays.
How much does IT support cost?
Managed IT begins from £85 per supported user per month.
Managed IT Complete begins from £98 per supported user per month.
A minimum monthly service charge and separate onboarding fee apply.
Do you offer pay-as-you-go support?
The website should focus on managed monthly support.
Any availability of ad-hoc or project-only support should be assessed separately rather than promoted as the primary service.
Do we need to visit your office?
No.
Discovery, support and most ongoing service activities can be provided by telephone, video meeting and remote-support tools.
How do we get started?
Complete the enquiry form or call the Simtech team.
We will discuss the number of users, current arrangements, service issues and desired outcome before recommending a package.
SPEAK TO A LOCAL IT SUPPORT TEAM
Find out whether Simtech is the right IT partner for your business
Tell us about your organisation, how IT is currently supported and what you would like to improve.
A member of the Hereford team will contact you to discuss the most appropriate service and likely cost.