MANAGED IT SUPPORT PRICING
Straightforward IT support pricing for growing businesses
Simtech provides complete managed IT support from £85 per supported user per month.
The monthly service includes unlimited remote support, Microsoft 365 administration, device management, cybersecurity, SaaS backup and scheduled technology planning.
Choose remote-first Managed IT or include controlled on-site incident support with Managed IT Complete.
A minimum monthly service charge applies. Microsoft 365 subscriptions, onboarding, new equipment and projects are priced separately.
Get an IT Support Quote
Tell us a little about your organisation, your current support arrangement and what you would like to improve.
TWO CLEAR MANAGED IT PLANS
Choose the service model that fits your business
Both plans include the same core managed IT foundation.
The main difference is whether on-site engineering for qualifying support incidents is included within the monthly service.
PACKAGE 1
Managed IT
Remote-first managed IT support for organisations that want complete employee support, Microsoft 365 administration, security, backup and ongoing technology management.
Core inclusions
- Unlimited remote IT support
- Telephone support
- User and device support
- Microsoft 365 administration
- New-starter administration
- Leaver administration
- Device monitoring
- Patch management
- Managed antivirus
- Endpoint detection and response
- Microsoft 365 SaaS backup
- Network and Wi-Fi support
- Technology-supplier liaison
- Annual IT and cybersecurity review
- Support delivered by Simtech’s own team
On-site support
Available where required and charged separately.
Best suited to
- Remote-first businesses
- Organisations with limited on-site infrastructure
- Businesses that rarely require site attendance
- Organisations outside Simtech’s normal on-site coverage area
- Customers wanting the lowest monthly price for a complete managed service
PACKAGE 2
Managed IT Complete
Fully managed IT support with controlled on-site incident attendance included for organisations within the agreed service area.
Core inclusions
Everything included in Managed IT, plus:
- On-site engineering where Simtech determines that a covered incident cannot reasonably be resolved remotely
- Six-monthly IT and cybersecurity planning
- More active technology improvement planning
- Prioritised scheduling for qualifying on-site incidents
Controlled on-site attendance
Included for qualifying covered incidents within the agreed service area.
Best suited to
- Office-based organisations
- Businesses with important physical equipment
- Customers wanting greater certainty around on-site attendance
- Businesses within Herefordshire and the agreed surrounding service area
- Organisations that want more frequent formal planning
COMPARE MANAGED IT PLANS
What is included in each monthly package?
| Service | Managed IT | Managed IT Complete Enhanced coverage |
|---|---|---|
| Price per supported user | From £85 | From £98 |
| Unlimited remote IT support | Included | Included |
| Telephone support | Included | Included |
| User and device support | Included | Included |
| Microsoft 365 administration | Included | Included |
| Starter and leaver administration | Included | Included |
| Device monitoring | Included | Included |
| Patch management | Included | Included |
| Managed antivirus | Included | Included |
| Endpoint detection and response | Included | Included |
| Microsoft 365 SaaS backup | Included | Included |
| Network and Wi-Fi support | Included | Included |
| Supplier liaison | Included | Included |
| Formal IT and cybersecurity review | Annually | Every six months |
| On-site incident support | Separately charged | Included for qualifying incidents |
| Planned projects and installations | Separately charged | Separately charged |
| Microsoft 365 licences | Separately charged | Separately charged |
| New hardware and deployment | Separately charged | Separately charged |
| Out-of-hours support | Separately charged where agreed | Separately charged where agreed |
PACKAGE 1
Managed IT
From £85 per supported user
PACKAGE 2
Managed IT Complete
From £98 per supported user
CHOOSING THE RIGHT PLAN
The most suitable plan depends on how your organisation operates
- Your location
- Number of users
- Amount of physical infrastructure
- Frequency of historical site visits
- Importance of on-site response
- Desired review frequency
- Working practices
- Technology risk profile
A PREDICTABLE MONTHLY MODEL
Why managed IT support is priced per user
Per-user pricing connects the monthly service cost to the number of employees who can contact Simtech and use the managed technology environment.
As the business adds or removes employees, the support fee can be adjusted according to the agreed contract and billing process.
This model is easier to forecast than purely hourly support and avoids charging separately each time an included user requires assistance.
What the per-user fee supports
The price is not simply a charge for helpdesk time.
It contributes toward:
The monthly fee covers both the visible support your employees receive and the ongoing management that takes place behind the helpdesk.
INDICATIVE MONTHLY BUDGETS
What might managed IT support cost your organisation?
The following examples apply the standard headline per-user prices.
They do not include Microsoft 365 licences, onboarding, hardware, projects or any applicable minimum monthly charge.
| Supported users | Managed IT £85 per user | Managed IT Complete £98 per user |
|---|---|---|
| 5 users | £425per month* | £490per month* |
| 10 users | £850per month* | £980per month* |
| 15 users | £1,275per month | £1,470per month |
| 20 users | £1,700per month | £1,960per month |
| 25 users | £2,125per month | £2,450per month |
| 30 users | £2,550per month | £2,940per month |
| 40 users | £3,400per month | £3,920per month |
| 50 users | £4,250per month | £4,900per month |
| 75 users | £6,375per month | £7,350per month |
PACKAGE 1
Managed IT
£85 per supported userPACKAGE 2
Managed IT Complete
£98 per supported userSmaller organisations can still be a good fit where they require a complete managed service and meet the minimum monthly commercial threshold.
SUPPORTING SMALLER ORGANISATIONS PROPERLY
Why does a minimum monthly service charge apply?
Every managed customer requires access to Simtech’s support capability and management processes, regardless of whether the organisation has five users or fifty.
A smaller organisation still requires:
Without a minimum charge, it would be difficult to provide the same complete and dependable service to smaller organisations.
NO BASIC HELPDESK PACKAGE
A complete managed service, not just access to technical support
EMPLOYEE SUPPORT
Support
- Unlimited covered remote support
- Telephone and email support
- Direct access for supported users
- User and device assistance
- Remote-working support
- Supported application assistance
- Network and Wi-Fi troubleshooting
ONGOING MANAGEMENT
Administration
- Microsoft 365 user administration
- Licence assignment administration
- Permission administration
- Starter setup
- Leaver administration
- Shared mailbox support
- Supplier liaison
- Technical documentation
DEVICE OVERSIGHT
Device management
- Remote-support tools
- Device monitoring
- Patch management
- Device health oversight
- Relevant alert investigation
CORE PROTECTION
Cybersecurity
- Managed antivirus
- Endpoint detection and response
- Security-tool monitoring
- Patch oversight
- Microsoft 365 SaaS backup
- Cybersecurity recommendations
FORMAL TECHNOLOGY GUIDANCE
Planning
- Annual review with Managed IT
- Six-monthly review with Managed IT Complete
- Risk identification
- Equipment recommendations
- Improvement priorities
- Technology-planning guidance
CLEAR COMMERCIAL BOUNDARIES
Costs that are not included in the monthly support fee
Separating these costs keeps the recurring managed-service price transparent and prevents customers from paying for equipment, licences or project work they do not require.
USER LICENSING
Microsoft 365 licences
Microsoft subscriptions are selected according to the needs of each user and itemised separately.
The appropriate licence may differ between office-based, remote, frontline, shared and occasional users.
THIRD-PARTY SOFTWARE
Other software licences
Third-party business applications and specialist security or backup services outside the standard stack are charged separately.
EQUIPMENT
Computers and hardware
Laptops, desktops, monitors, servers, network equipment, wireless equipment and accessories are purchased separately.
NEW-DEVICE SETUP
New-device deployment
Preparing and deploying a new computer is separately chargeable.
The final cost depends on data migration, specialist software, on-site installation and user requirements.
PLANNED TECHNICAL WORK
Projects
Planned technical changes are quoted separately, including:
- Cloud migrations
- Server projects
- Network replacement
- Wi-Fi deployment
- Office moves
- Infrastructure upgrades
- Microsoft 365 migrations
- Security-improvement projects
- Major software deployments
INSTALLATION SERVICES
Cabling
Structured cabling, electrical work and related installation services are charged separately.
NON-STANDARD HOURS
Out-of-hours work
Work outside standard support hours is not included unless specifically agreed and priced.
ONBOARDING FINDINGS
Existing-environment remediation
Problems discovered during onboarding may require separate remediation.
Examples include:
- Unsupported operating systems
- Obsolete servers
- Unmanaged devices
- Missing administrative access
- Inadequate backup
- Serious security weaknesses
- Unstable networks
- Unlicensed software
- Poor documentation
A CONTROLLED START
What does managed IT onboarding cost?
Onboarding is normally charged at the equivalent of one month’s managed-service fee.
A larger customer requires more discovery, access collection, tool deployment, documentation and coordination than a smaller organisation, so linking onboarding to the monthly fee allows the charge to scale appropriately..
INCLUDED ACTIVITIES
Standard onboarding includes
- Commercial and service discovery
- User inventory
- Device inventory
- Microsoft 365 review
- Administrative-access collection
- Existing-provider liaison
- Supplier-information collection
- Technical assessment
- Deployment of support tools
- Deployment of monitoring
- Deployment of antivirus and EDR
- Microsoft 365 backup configuration
- Initial documentation
- Employee support introduction
- Initial risk and recommendation report
SEPARATELY QUOTED
Onboarding does not automatically include
- Major fault remediation
- Microsoft tenant migration
- Large-scale data migration
- Server replacement
- Network replacement
- New-device deployment
- Office relocation
- Major cybersecurity remediation
- Out-of-hours work
- Third-party cancellation charges
LICENCES PRICED SEPARATELY
Why Microsoft 365 is not bundled into the support price
Different employees may require different Microsoft 365 licences.
Keeping licences separate allows Simtech to recommend an appropriate plan for each type of user and prevents the managed-service price from changing every time Microsoft updates its licence charges.
USER REQUIREMENTS
Common considerations
Licence selection may depend on whether the employee:
- Needs desktop Microsoft applications
- Uses a company-managed computer
- Works remotely
- Requires advanced security controls
- Needs device management
- Is a frontline or occasional worker
- Uses a shared device
- Requires specialist Microsoft services
BUSINESS PREMIUM
Business Premium recommendation
Simtech generally recommends Microsoft 365 Business Premium for standard office-based users with managed devices where its security and device-management functionality is appropriate.
Alternative plans may be suitable for:
- Frontline employees
- Shared users
- Occasional workers
- Browser-only users
- Specialist licence requirements
PRICING APPROACH
Subscriptions are itemised separately
Microsoft 365 subscriptions will be itemised separately in the proposal.
The proposal will identify:
- 01 Licence type
- 02 Number of licences
- 03 Monthly or annual commitment
- 04 Applicable supplier terms
- 05 Customer liability for committed licence periods
BEYOND THE NUMBER OF USERS
Why two businesses with the same headcount may receive different proposals
The standard per-user rates provide the starting point.
The final proposal may also reflect the condition, complexity and agreed scope of the technology environment.
Factor 1
Number of supported users
Every supported employee can contact Simtech and requires account, access and service administration.
Factor 2
Number of devices
Some employees use multiple computers or devices, increasing monitoring, security and support requirements.
Factor 3
Number of locations
Multiple offices or operational sites can increase supplier, network and on-site requirements.
Factor 4
Existing environment condition
An organised, documented and supported environment is easier to onboard than one containing obsolete systems and unresolved faults.
Factor 5
On-site support requirements
Location, physical infrastructure and historical attendance requirements influence the most suitable package.
Factor 6
Security requirements
Additional security, compliance or insurance requirements may require services beyond the standard managed stack.
Factor 7
Server and infrastructure complexity
Physical servers, specialist systems and complex networks may create additional support responsibilities.
Factor 8
Working hours
Organisations requiring evening, weekend or extended-hours support need a separately designed service.
Factor 9
Specialist applications
Industry-specific applications may require supplier coordination or specialist support boundaries.
Factor 10
Current supplier commitments
Existing Microsoft, broadband, telecom, security or software contracts may continue after Simtech is appointed.
COMPARE SCOPE, NOT JUST THE HEADLINE PRICE
Not every per-user IT support price includes the same service
A lower headline price can appear attractive, but buyers should establish what is included before comparing providers.
Some support plans cover only helpdesk access or basic monitoring.
Other services may be added as separate charges.
Is remote support unlimited?
Can every employee contact the provider?
Is telephone support included?
Is Microsoft 365 administration included?
Are starters and leavers included?
Is device monitoring included?
Is patch management included?
Is antivirus included?
Is endpoint detection and response included?
Is Microsoft 365 backup included?
Is network support included?
Is supplier liaison included?
Are formal technology reviews included?
Is on-site attendance included?
Is the helpdesk operated by the provider’s own employees?
Are projects and installations charged separately?
Are there minimum charges?
Is onboarding charged separately?
How long is the contract?
What happens at renewal?
PREDICTABLE SERVICE OR REACTIVE BILLING
How monthly managed IT differs from hourly support
REACTIVE SUPPORT
Pay-as-you-go IT support
A reactive provider normally charges after an incident occurs.
The business may pay for:
- Engineer time
- Remote sessions
- Site visits
- Travel
- Troubleshooting
- Supplier calls
- Account administration
- Security products
- Backup products
- Monitoring tools
- Project work
This model may suit organisations with minimal technology reliance and very low support requirements.
MANAGED SERVICE
Managed IT support
A managed service combines covered employee support with ongoing administration, monitoring, cybersecurity, backup and planning for a predictable monthly fee.
Covered employee support
Ongoing administration
Monitoring and cybersecurity
Backup and technology planning
The service is designed to reduce reactive incidents while making ongoing IT costs easier to forecast.
COMPARISON TABLE
Reactive support compared with ongoing managed IT
THE FULL COST OF INTERNAL IT
The most important work is not always visible to employees
An internal employee can be valuable, particularly where the organisation requires a permanent physical presence.
However, salary is only one part of the cost of building an internal IT function.
INTERNAL EMPLOYMENT MODEL
Internal cost categories
The full cost of employing internally extends beyond the employee’s headline salary.
- Gross salary
- Employer National Insurance
- Pension contributions
- Recruitment fees
- Holiday cover
- Sickness cover
- Training
- Certifications
- Management time
- Laptop and equipment
- Remote-support software
- Monitoring tools
- Antivirus and EDR
- Backup software
- Documentation systems
- Specialist consultants
- External escalation
- Recruitment and retention risk
OUTSOURCED SERVICE MODEL
Outsourced managed-service categories
Outsourced costs are typically divided between the core monthly service and clearly itemised additional services.
- Monthly per-user fee
- Microsoft 365 licences
- Onboarding
- Hardware
- Projects
- Additional security or specialist services
- Separately agreed on-site or out-of-hours work
Core support, administration, monitoring, security, backup and planning can be combined within one managed service.
PRICING WITH CLEAR RULES
Will Simtech discount the per-user price?
The published rates are designed to reflect the complete service scope and the responsibility Simtech assumes.
Reducing the price without changing the scope can undermine service quality and create inconsistency between customers.
COMMERCIAL CONSIDERATIONS
Circumstances that may affect pricing
A commercial adjustment may be considered where there is a clear change in volume, scope, commitment or delivery requirements.
Significant user volume
Larger user numbers may support a commercially justified volume adjustment.
Longer contractual commitment
A longer agreed term may provide greater commercial certainty.
Genuinely reduced service scope
Pricing may change where responsibilities are clearly and meaningfully removed from the service.
Remote-only operating model
A service designed without on-site requirements may reduce delivery complexity.
Approved charitable or strategic arrangement
Management may approve a specific commercial arrangement for charitable or strategic reasons.
Phased implementation
Service scope and charges may be introduced in clearly defined stages.
Defined introductory incentive
A temporary incentive may be offered where its duration, purpose and standard future pricing are clearly stated.
A LONG-TERM MANAGED SERVICE
What contract commitment applies?
STANDARD POSITION
How the managed service is contracted
Managed IT services are normally provided under:
- A minimum 12-month initial agreement
- Automatic renewal
- The applicable notice provisions
- Separate Microsoft and supplier commitment terms
- Defined onboarding and offboarding provisions
WHY A CONTRACT IS REQUIRED
Significant work happens before and behind support
Simtech invests in:
- Technical discovery
- Customer onboarding
- Tool deployment
- Documentation
- Security setup
- Backup setup
- Team familiarisation
- Service management
- Ongoing administration
A managed service is therefore designed as an ongoing partnership rather than an occasional technical transaction.
FROM INDICATIVE PRICE TO FORMAL PROPOSAL
What information does Simtech need to confirm pricing?
Step 1
Number of users
We establish how many employees need direct access to support.
Step 2
Devices
We confirm the number and type of computers, servers and other supported equipment.
Step 3
Locations
We identify offices, operational sites and remote-working arrangements.
Step 4
Current support model
We understand whether IT is currently managed internally, by another provider or through ad-hoc support.
Step 5
Microsoft 365 and licensing
We review existing licence types, commitments and administrative arrangements.
Step 6
Security and backup
We confirm the existing antivirus, EDR, monitoring and backup tools.
Step 7
On-site requirements
We establish whether remote-first Managed IT or Managed IT Complete is the better fit.
Step 8
Current environment
We identify known problems, unsupported systems, upcoming projects and material risks.
Step 9
Proposal
You receive a clearly itemised proposal showing:
- Monthly managed-service fee
- User count
- Service package
- Microsoft 365 licences
- Other recurring licences
- Onboarding cost
- Known remediation
- Optional projects
- Contract term
- Service boundaries
VALUE BEYOND THE PRICE
What your monthly fee provides
Simtech combines direct employee support with the administration, protection and ongoing management of the wider technology environment.
SIMTECH’S OWN TEAM
Your support is not outsourced
Calls and support requests are handled by Simtech’s own technical team.
COVERED SUPPORT
Employees receive unlimited covered support
Included users do not need to consider the cost of an individual support call before requesting help.
DAILY ADMINISTRATION
Microsoft 365 administration is included
Everyday user, licence, permission and service administration forms part of the managed scope.
CORE PROTECTION
Cybersecurity is included
Managed antivirus, endpoint detection and response, monitoring, patching and Microsoft 365 backup are built into both plans.
TECHNOLOGY REVIEWS
Formal planning is included
Customers receive annual or six-monthly reviews according to their package.
ESTABLISHED IN 2009
Simtech has supported businesses since 2009
The service is backed by more than 16 years of operational experience.
COMMON QUESTIONS
IT support pricing FAQs
How much does managed IT support cost?
Simtech Managed IT begins from £85 per supported user per month.
Managed IT Complete begins from £98 per supported user per month.
A minimum monthly charge and separate onboarding fee apply.
Is the price per user or per device?
The standard service is priced primarily per supported user.
The number and type of devices are also reviewed because unusually high device numbers or complex infrastructure can affect service requirements.
What is a supported user?
A supported user is an employee or authorised individual included within the managed-service agreement who can contact Simtech for assistance with the agreed technology.
Does every employee need to be included?
The normal expectation is that all relevant employees using the supported environment are included.
This avoids unclear service boundaries and allows every included user to contact Simtech directly.
Do you support businesses with fewer than ten users?
Potentially.
Smaller businesses can be a good fit where they need a complete managed service and meet the applicable minimum monthly charge.
What is the minimum monthly charge?
A minimum monthly service charge applies to both plans.
The exact minimum will be confirmed within the proposal.
Why is there a minimum charge?
Every customer requires onboarding, access to the support team, management platforms, cybersecurity tools, documentation and ongoing administration regardless of user count.
Are Microsoft 365 licences included?
No.
Microsoft 365 licences are selected according to individual user requirements and itemised separately.
Is Microsoft 365 administration included?
Yes.
Everyday Microsoft 365 administration is included within the agreed managed-service scope.
Is antivirus included?
Yes.
The standard service includes SaaS backup for agreed Microsoft 365 data.
Is on-site support included?
Under Managed IT, on-site attendance is separately chargeable.
Managed IT Complete includes site attendance for covered incidents where Simtech determines that remote resolution is not reasonably practical.
Is on-site support unlimited?
No.
Included attendance is limited to qualifying support incidents within the agreed service scope and geographic area.
Projects and requested attendance remain separately chargeable.
Are projects included?
No.
Projects and planned changes are scoped and priced separately.
Is new computer setup included?
No.
New-device deployment begins from £150 per computer, with additional charges where complex migration, specialist software or on-site installation is required.
Is hardware included?
No.
Computers, monitors, servers, network equipment and other physical technology are purchased separately.
How much is onboarding?
Onboarding is normally priced at the equivalent of one month’s managed-service fee.
Additional remediation and migration work may be quoted separately.
Will we need to replace our current security tools?
Not automatically.
Simtech will review the existing tools and determine whether they can be retained or should be replaced with the standard managed-service stack.
Can we keep our existing Microsoft licences?
This depends on how the licences are currently purchased and the applicable commitment terms.
Simtech will review the arrangements during discovery.
Will the price increase when we hire employees?
The monthly charge normally adjusts as supported user numbers change, subject to the contract and billing process.
Does the price reduce when employees leave?
The supported-user count can be adjusted according to the agreed contract and billing terms.
Licence commitments may continue until the end of their applicable supplier term.
Do you charge for every support ticket?
No.
Covered remote and telephone support is included in the monthly managed-service fee.
Is there a limit on support tickets?
The service includes unlimited covered remote and telephone support, subject to fair use, supported technology and the agreed service scope.
Do you charge travel time?
Travel and attendance rules depend on the package and nature of the work.
Under Managed IT, on-site attendance is separately charged.
Managed IT Complete includes qualifying incident attendance within the agreed service area.
Is VAT included in the published price?
No. Prices typically exclude VAT.
Website and proposal pricing should clearly state whether charges exclude VAT.
For business-to-business pricing, the recommended approach is to show prices excluding VAT and state this explicitly.
How long is the contract?
The standard managed-service agreement has a minimum 12-month initial term with automatic renewal, subject to the applicable notice provisions.
Can we receive a fixed total price?
Yes.
After discovery, Simtech can provide an itemised proposal showing the recurring managed-service cost, licences and known one-off charges.
Can you match another provider’s price?
Simtech will compare service scope but will not automatically match a lower headline price where the competing proposal includes less support, security or management.
How quickly can we receive a proposal?
Once the required discovery information has been collected, Simtech can prepare a formal proposal.
The exact timetable depends on the complexity of the organisation and whether further technical assessment is required.
GET EXACT MANAGED IT PRICING
Find out what Simtech would charge to support your business
Tell us how many employees, devices and locations you need to support.
We will discuss your current arrangements, recommend the most suitable plan and prepare a clearly itemised proposal.